Refund Policy

At Need For Speed Logistics LLC ("NFS Logistics", "we", "our", or "us"), we strive to provide reliable and professional logistics and freight forwarding services. This Refund Policy explains the circumstances under which refunds may be issued for services booked through our company.

By requesting or using our services, you agree to this Refund Policy.

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1. Nature of Our Services

NFS Logistics provides logistics and freight forwarding services, including:

• Air Freight

• Sea Freight (FCL & LCL)

• Road Freight

• Customs Clearance

• Warehousing and Distribution

• Import & Export Logistics

• Cargo Consolidation

• Door-to-Door Delivery

As these services involve transportation providers, customs authorities, and third-party partners, refund eligibility depends on the stage of service and any costs already incurred.

2. Booking Cancellation

A customer may request to cancel a shipment before transportation has commenced.

If the booking is cancelled before any operational work or third-party costs have been incurred, NFS Logistics may, at its discretion, issue a full or partial refund.

Administrative or processing charges may apply where permitted by law.

3. Non-Refundable Charges

The following charges are generally non-refundable once incurred:

• Freight charges after cargo has been dispatched

• Customs clearance fees

• Customs duties, taxes, and government charges

• Port or terminal handling charges

• Airline, shipping line, or carrier charges

• Warehousing fees already accrued

• Documentation and administrative fees

• Inspection or regulatory fees

• Insurance premiums (once coverage has commenced)

• Third-party service costs already paid on the customer's behalf

4. Customer-Initiated Changes

If a customer requests changes after a shipment has been confirmed, including changes to:

• Destination

• Delivery address

• Cargo details

• Shipment schedule

• Transportation method

Additional charges may apply. Any refund will be determined after deducting costs already incurred.

5. Delays

Shipping and delivery schedules are estimates only.

Refunds will not be issued solely because of delays resulting from:

• Customs inspections

• Government actions

• Weather conditions

• Port congestion

• Airline or vessel schedule changes

• Carrier delays

• Force majeure events

• Security inspections

• Other circumstances beyond the reasonable control of NFS Logistics

6. Failed Deliveries

Refunds will generally not be available where delivery cannot be completed due to:

• Incorrect shipment information provided by the customer

• Incorrect delivery address

• Failure of the recipient to accept delivery

• Missing customs documentation

• Failure to pay applicable duties or taxes

• Regulatory restrictions imposed by authorities

Any additional storage, return freight, or re-delivery costs shall be the responsibility of the customer.

7. Damaged or Lost Cargo

If cargo is lost or damaged during transportation, customers should notify NFS Logistics as soon as reasonably possible after delivery or the expected delivery date.

Claims relating to damaged or lost cargo are handled in accordance with:

• Applicable transportation laws

• Carrier terms and conditions

• International transport conventions

• Cargo insurance policy terms (where insurance has been purchased)

A refund is not guaranteed and will depend on the outcome of the claim investigation.

8. Cargo Insurance

Cargo insurance is not automatically included with our services unless specifically requested and confirmed.

Where cargo insurance has been purchased, compensation for loss or damage will be subject to the terms, conditions, and limitations of the insurance provider.

9. Refund Process

If a refund is approved:

• Refunds will be issued using the original payment method whenever possible.

• Processing times may vary depending on the payment provider or financial institution.

• Any bank charges, payment gateway fees, currency conversion costs, or third-party processing fees may be deducted where applicable and permitted by law.

10. How to Request a Refund

To request a refund, please contact us with:

• Customer name

• Booking or shipment reference number

• Invoice number (if available)

• Reason for the refund request

• Supporting documentation where applicable

We will review your request and respond as promptly as reasonably possible.

11. Changes to This Policy

NFS Logistics reserves the right to update this Refund Policy at any time.

Any changes will become effective upon publication on our website.

12. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Need For Speed Logistics LLC

Address: Al Baraha Street, Al Baraha, Dubai, United Arab Emirates

Email: abdelwahed.ahmed@nfs-logistics.com

Phone / WhatsApp: +971 54 470 0899

Website: https://www.nfs-logistics.com

By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.