Shipping Policy

Shipment Booking

A shipment is considered confirmed only after:

• Receipt of complete shipment details;

• Acceptance of our quotation;

• Submission of all required documentation;

• Confirmation by NFS Logistics; and

• Payment (where applicable).

Incomplete or inaccurate information may delay shipment processing.

 

Required Shipping Information

Customers are responsible for providing accurate information, including:

• Sender and receiver details

• Pickup and delivery addresses

• Cargo description

• Weight and dimensions

• Commercial invoices

• Packing lists

• Customs documentation

• Import or export permits where required

NFS Logistics is not responsible for delays caused by incorrect or incomplete documentation.

Processing Time

Shipment processing begins after all required documents and booking confirmations have been received.

 

Processing times vary depending on:

• Transport mode

• Destination country

• Customs procedures

• Carrier schedules

• Public holidays

• Weather conditions

Estimated processing times are provided for planning purposes only and are not guaranteed.

 

Transit Times

Transit times depend on several factors, including:

• Origin and destination

• Air, sea, or road transportation

• Customs inspections

• Port congestion

• Airline or shipping line schedules

• Government regulations

• Weather conditions

Estimated delivery dates are approximate and should not be considered guaranteed delivery commitments.

Customs Clearance

International shipments may be subject to customs inspections, duties, taxes, or other government charges.

 

Unless otherwise agreed in writing, the customer is responsible for:

• Customs duties

• Import taxes

• VAT or GST

• Government fees

• Required permits

• Regulatory compliance

Delays caused by customs authorities are outside the control of NFS Logistics.

Shipment Tracking

Where available, shipment tracking information will be provided after dispatch.

Tracking availability depends on the transportation mode and carrier systems.

Customers may contact our support team for shipment updates.

 

Delivery

Deliveries are made according to the agreed shipping terms and destination requirements.

Delivery may require:

• Recipient identification

• Signature upon delivery

• Customs release

• Payment of applicable duties and taxes

Delivery schedules may vary due to circumstances beyond our control.

Delays

Although we work to ensure timely delivery, delays may occur because of:

• Weather conditions

• Customs inspections

• Port congestion

• Airline or vessel schedule changes

• Road closures

• Government regulations

• Force majeure events

• Security inspections

NFS Logistics is not liable for delays resulting from circumstances beyond its reasonable control.

 

Restricted and Prohibited Goods

Customers must not ship goods that are prohibited by applicable laws or carrier regulations.

Examples include:

• Dangerous or hazardous goods (unless specifically accepted)

• Illegal substances

• Counterfeit products

• Weapons or ammunition

• Explosives

• Live animals (unless separately arranged)

• Perishable goods without prior approval

• Items prohibited by customs authorities

Customers are responsible for ensuring compliance with all applicable import and export regulations.

Shipment Inspection

NFS Logistics reserves the right to inspect shipments where required by law, customs authorities, or carrier regulations.

Shipments may be refused if they violate applicable laws or safety requirements.

Loss or Damage

Customers should inspect shipments upon delivery.

Any claims for loss, damage, or shortages should be reported as soon as reasonably possible after delivery, together with supporting documentation.

Claims are subject to applicable carrier terms, international transport conventions, insurance coverage (if purchased), and relevant laws.

Shipping Insurance

Cargo insurance is not automatically included unless specifically requested and confirmed.

Customers are encouraged to obtain cargo insurance for valuable or high-risk shipments.

Customer Responsibilities

Customers agree to:

• Provide accurate shipment information.

• Properly package cargo for transportation.

• Ensure goods comply with applicable laws.

• Obtain necessary permits or licenses where required.

• Pay applicable freight charges, duties, taxes, and fees.

 

Force Majeure

NFS Logistics shall not be liable for delays, losses, or failure to perform services caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, war, civil unrest, cyber incidents, or transportation disruptions.

Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Need For Speed Logistics LLC

Address: Al Baraha Street, Al Baraha, Dubai, United Arab Emirates

Email: abdelwahed.ahmed@nfs-logistics.com

Phone / WhatsApp: +971 54 470 0899

Website: https://www.nfs-logistics.com

We are committed to providing reliable, transparent, and professional logistics services to our customers worldwide.